Question 1

Are all the products handmade?

Accepted Answer

Yes! And glass can be a bit unpredictable to work with so no two pieces are exactly the same.  You can guarantee your item will be unique.

Question 2

Help - my item is broken!

Accepted Answer

While every care is taken to pack each order carefully, accidents happen.  If an item arrives broken, please send us a quick photo of it and the packaging it came in.  We will either replace or refund your order but seeing the breakage and how the packaging looks helps us understand what happened and hopefully avoid the same problem in the future.

Question 3

I like an item on the site, but I'd prefer another colour scheme - can you help?"

Accepted Answer

Yes, if there's something particular you'd like then just get in touch.  It may take a few extra days to make your bespoke piece but we're happy to help.

Question 4

Do you sell through any shops?

Accepted Answer

At the moment we only sell through this site, Etsy and face to face at craft fairs (see the events page on the homescreen for dates).  If you have a shop and you think our products would fit in, please get in touch to discuss trade rates.

Duck & Dahlia

Frequently asked questions

Are all the products handmade?

Help - my item is broken!

I like an item on the site, but I'd prefer another colour scheme - can you help?"

Do you sell through any shops?